This policy is provided for transparency. The English version should be reviewed as the primary business version before production use.
One-time services
Audits, fixes, and similar one-time services are non-refundable once work has started. If work has not started and required information has not been used, a refund may be considered upon written request.
Monthly care plans
Monthly care plans can be cancelled at any time. Cancellation stops future billing; completed billing periods are non-refundable unless required by law or approved in writing.
How to cancel
Send a cancellation request from the email used at purchase to support. We will confirm the cancellation in writing.
Disputes
If you have a billing or service concern, contact support before opening a payment dispute. We aim to resolve issues fairly and quickly.